Privacy Policy
This policy explains what information DrainCleanUSA collects when you use this website or call our number, and how that information is used and shared.
This is a general template. Have it reviewed by a qualified professional for your jurisdiction and actual data practices before publishing.
Who we are
DrainCleanUSA operates this website and a call connection service that routes callers to independent drain cleaning providers. In this policy, "we" and "us" mean DrainCleanUSA.
Information we collect
When you call: we and our call-routing partners may receive your phone number, the time and length of the call, the general location associated with your number or the ZIP code you provide, and the details you share about your drain problem. Calls may be recorded for quality assurance, training, dispute resolution and fraud prevention.
When you visit the website: our hosting provider may log standard technical information such as IP address, browser type, pages requested and the referring page. If we add analytics or advertising tools, they may use cookies or similar technologies to measure visits and the performance of our pages.
We do not ask for payment information. Any payment for drain cleaning work is handled directly between you and the provider.
How we use information
- To connect your call to a provider that serves your area and handles your type of job.
- To operate, secure and improve the website and call service.
- To measure call volume and the quality of connections.
- To comply with legal obligations and respond to lawful requests.
How information is shared
When your call is connected, the provider receives your call and the information needed to help you, such as your phone number and location. We may share information with service partners who operate call routing, hosting and analytics for us, under obligations to protect it. We may disclose information if required by law or to protect rights and safety. We do not sell personal information for money.
Providers are independent
Once you're connected, the provider's own privacy practices apply to information you give them directly. We don't control how providers collect or use information, so ask them about their practices if it matters to you.
Data retention
We keep call records and logs only as long as needed for the purposes above, including billing reconciliation with providers and resolving disputes, and then delete or anonymize them.
Your choices and rights
Depending on where you live, you may have rights to request access to, correction of or deletion of personal information we hold about you, and to opt out of certain uses. To make a request, call (866) 699-3457 and ask for privacy assistance. We may need to verify your identity before acting on a request.
Children
This service is intended for adults responsible for a property. We don't knowingly collect information from children under 13.
Security
We use reasonable safeguards to protect information, but no method of transmission or storage is completely secure.
Changes to this policy
We may update this policy from time to time. The current version always appears on this page.